Is your site secure?

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

My credit card was declined, what can I do?

In the event that your credit card was declined you will need to contact your financial institution to determine the cause. If your BILLING address is not entered correct - your credit card will be declined.

What forms of payment do you accept?

We accept Visa, MasterCard, Amercian Express and Discover. We are unable to accept cash, checks or any other form of payment.

Can I get a printed catalog?

A printed catalog is not available. Our current collection can be viewed online.

Privacy Policy

The information we collect may be used in the following ways:

- Deliver merchandise and services that you purchase online
- Confirm orders you place
- Prevent fraud and bill you for your purchases
- Answer your customer service inquiries or requests
- Comply with valid legal procedures, requirements, regulations or statutes

We do not share your information with any other outside companies.
We do not store your credit card information.

There was a problem placing my order. What do I do?

Please Call
J. Reneé Shoes & More (713)349-0296
Ask for: Gary, Cheryl or Sandra - they can special order anything we show available on our site and ship you direct.

I do not have internet access to place my order?

Please Call
J. Reneé Shoes & More (713)349-0296
Ask for: Gary, Cheryl or Sandra - they can special order anything we show available on our site and ship you direct.

What is your return policy?

Our goal is to offer you the very best selection of shoes with the very best service. For us to continue this tradition please note the following: All shoes returned must be in new condition and in their orginal box. Full credit will gladly be given for shoes showing no signs of wear, if returned within 30 days.

How do you ship?

We ship exclusively via UPS.

When will my order ship?

Orders received before 2:00pm Central Standard Time should ship the same day. Orders received after this time should ship the following week day. We ship from Carrollton, TX 75007

How long will it take for my order to get here?

It usually takes 3 to 4 days after an order is shipped to arrive at its destination. Look at UPS's map for more information. If you need the package sooner we also offer 2-Day and overnight shipping.

How much does shipping cost?

Shipping charges are calculated at the time of your order.
The number of pairs in your order and your location will determine the shipping cost. We charge actual UPS shipping charges.

How can I find a store near me that carries J.Reneé shoes?

Simply click FIND A STORE in the menu on the left. Then, select a state to see all the stores that carry J.Reneé shoes in that state.

My question wasn't answered here!

If you have any other questions regarding our website please feel free to contact us.